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- We're seeking a detail-oriented and technically skilled individual to join our team in Mesa, Arizona, as a Technical Content Specialist. If simplifying complex technical information and making it accessible to a broader audience excites you, this position is a great opportunity to leverage your skills and advance your professional trajectory. Our company fosters a collaborative atmosphere and values continuous enhancement. Our rapid expansion necessitates someone adept at both producing documentation from scratch and refining existing materials for improved user experience. **Your Mission as Technical Content Specialist** As a vital component of our product development process, you'll be tasked with crafting crystal-clear technical documents that empower our users to interact effortlessly with our services and solutions. Your responsibilities will span creating comprehensive user manuals to generating insightful knowledge base content that solves problems and anticipates user challenges. **Daily Tasks** * Develop and update technical documents including user guides, API references, and installation procedures. * Collaborate closely with engineers, product managers, and customer support teams to glean in-depth knowledge of our solutions. * Convert highly complex technical specifications into plain language understandable by varied audiences. * Improve our existing collection of articles and documentation to enhance their utility, accuracy, and SEO visibility. * Oversee our documentation repositories and ensure versions are consistent across platforms. * Implement user feedback to refine documentation to satisfy actual user experiences. * Maintain standards of style, voice, and terminology consistent throughout all content. **Talents and Experience Desired** We're excited about finding someone who demonstrates proven aptitude for transforming complicated technology into user-friendly resources. Ideally, you'll bring: * A bachelor's degree in a technical field, communication, or a related subject. * Practical mastery of 3-5 years in the field of technical writing. * Proficiency in working with version control systems and document management systems. * Mastery over technical document creation software (e.g., Adobe Technical Communication Suite, MadCap Flare). * An understanding of SEO strategies for content optimization and improved discoverability. * Extra credit if you possess specific experience writing documentation for cloud platforms and SaaS environments. * Strong communication skills: the ability to relay information clearly both verbally and on paper. **Benefits and Growth Avenues** We are enthusiastic about investing in our people's growth with opportunities such as: * Comprehensive medical, dental, and vision plans to maintain employee health. * Significant vacation and personal time off to ensure an optimal work-life balance. * Retirement savings 401(k) plans to support long-term financial stability. * Ongoing professional development programs to nurture employee skill enrichment and growth. We ensure our staff stays sharp through providing up-to-date resources and courses. * In addition, we're located in the expanding technology sector of Mesa, with ample scope for regional professional growth, and the chance to influence user adoption rates for game-changing technological tools.Mesa, AZOn-siteFull-time$60,000 - $80,000 per yearTechnical & Web Contentabout 1 month ago