2 jobs found
- Our Raleigh-based software firm seeks a dedicated Technical Writer to bridge the gap between our complex technology and our diverse user base. We’re not looking for someone who can just write – we need a communicator who understands technology deeply and can explain it clearly and concisely. This is more than a documentation role; it’s an opportunity to shape the user experience and contribute directly to customer satisfaction. **Primary Role Objectives** * Craft and maintain comprehensive technical documentation, including user manuals, API references, troubleshooting guides, and knowledge base articles. This involves understanding intricate software functionalities and converting them into easily digestible content. * Collaborate with software engineers, product managers, and support staff to gather information and ensure the accuracy of technical materials. This collaboration ensures our documentation accurately reflects the latest features and changes. * Develop training materials and tutorials for both internal teams and external users, empowering them to maximize the value of our software solutions. These training modules must be engaging and effective. * Continuously improve our documentation processes, style guidelines, and content strategy. We encourage innovation in how we approach technical communication. * Analyze user feedback and support requests to identify areas where documentation can be enhanced, reducing customer friction and improving overall product usability. Proactive documentation improves our customer experience. * Manage documentation version control and maintain a centralized repository of technical resources. Organization is key to accessibility. **Core Competencies** * A background in technical writing, ideally with experience in the software industry. Understanding software development lifecycles is a plus. * A proven ability to understand complex technical concepts and translate them into clear, concise, and user-friendly documentation. Clarity is the most critical skill. * Proficiency in documentation tools such as MadCap Flare, DITA, or similar platforms. We use industry-standard tools. * Exceptional writing, editing, and proofreading skills. Grammar and attention to detail are crucial. * Strong collaboration and communication skills. You'll work with various teams. * Familiarity with Agile development methodologies and continuous integration/continuous delivery (CI/CD) pipelines. Understanding agile processes enhances your collaboration. **Educational Journey & Relevant Background** * A bachelor’s degree in technical writing, computer science, or a related field. Formal education in technical communication is preferred. * A minimum of three years of hands-on expertise as a technical writer. Direct, relevant experience is essential. * A portfolio of technical writing samples that demonstrates your ability to create clear and effective documentation. We need to see your writing in action. **Employee Benefits Package** We offer a comprehensive benefits package designed to support your professional and personal well-being: * Competitive salary commensurate with experience. * Health, dental, and vision insurance. * Paid time off and holidays. * Professional development opportunities. * A collaborative and innovative work environment. **About Us** We are a Raleigh-based software firm committed to providing innovative solutions to our clients. We pride ourselves on our collaborative culture and our dedication to customer satisfaction. We’re seeking a Technical Writer who shares our passion for excellence and is eager to contribute to our continued success.Raleigh, NCOn-site or RemoteContractor or Full-Time$65,000 - $85,000 per yearTechnical & Content Marketingabout 1 month ago
- We're a rapidly expanding player in the e-commerce sector, renowned for our unique and meticulously curated collection of artisanal goods. We're seeking a contractor to infuse our product descriptions with life, emotion, and an irresistible call to purchase. Located in the dynamic Raleigh-Durham area, you'll have the option of working hybrid (a blend of on-site and remote) or completely on-site, immersed in the vibrant energy of our North Carolina headquarters. **Crafting Compelling Product Narratives** Your central responsibility will be breathing creativity into our product listings. This is far beyond simple feature listing; we're talking about imbuing each description with a story – imagining the artisan’s hands, the raw materials' origin, the emotional connection it will forge with the end-user. **Core Duties and Expectations:** 1. Develop imaginative and engaging descriptions for a varied range of handcrafted products. Consider unique characteristics, manufacturing techniques, and the underlying narrative each item conveys. 2. Implement SEO-centric methodologies to increase online visibility. Focus on the inclusion of long-tail search phrases and relevant keywords, ensuring our descriptions get to the top of user searches. 3. Uphold consistent brand voice across all material, aligning style and tonality to our existing marketing strategy. 4. Partner closely with our product and marketing teams to understand product differentiators and go-to-market goals. 5. Ensure adherence to our strict guidelines for product information, imagery and overall presentation on the website. **Capabilities and Talent We Appreciate:** * A portfolio brimming with vibrant product descriptions that showcase the conversion of feature to user benefit. * Familiarity with current SEO standards and writing for product descriptions, with knowledge of incorporating relevant terms naturally. * Excellent communication abilities. Aptitude to gather information from different departments, extract compelling insights and create content that aligns with overall marketing directives. * Extreme attention to the details. Correct spelling, grammar and facts must be correct at all times. Adherence to set parameters must be consistent. * Ability to organize tasks and deliver under pressure. Comfortable dealing with strict turnaround times. Efficient and organized project planning is required. **Why Collaborate with Us?** We take great pride in what we have produced here. As a team member, expect the following: * **Competitive Hourly Rate:** Your knowledge will be handsomely remunerated. * **Autonomy:** While collaboration is key, your insights and innovation are highly valued. * **Professional Growth:** Immerse yourself in an inventive and constantly growing ecosystem. * **Creative freedom:** Make unique narratives that captivate customers, while working with an assortment of unique items. * **Team Solidarity:** You are joining an experienced and dynamic group devoted to pushing creative boundaries. If you possess a strong work ethic, proven experience and an affinity for unique artisanal products, we are anxious to hear from you. Your creative journey commences here.Raleigh, NCHybrid / On-siteContractor$30-$50 per hourProduct Descriptions, Content Marketingabout 2 months ago